HelpWithWindows Newsletter
 03 September 2005, Vol 8 No. 31

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Microsoft Acquires VoIP Company Teleo

by Arie Slob

Hello Windows users,


Microsoft this week announced it has acquired Teleo Inc., a provider of voice over Internet protocol (VoIP) software and services that enable the placement of phone calls from PCs to traditional phones and that deliver this technology in unique ways through a variety of software and Web applications.

"Teleo has great technology to deliver superior VoIP quality and an excellent overall customer experience," said Blake Irving, corporate vice president of the MSN Communication Services and Member Platform group at Microsoft. "This acquisition opens up infinite opportunities for Microsoft to enable even more relationship-centric communications experiences for our customers in the future."

Founded in 2003 and headquartered in San Francisco, Teleo is a privately held company whose initial planned service offering, also called Teleo, and was designed to allow customers to use their PC to make phone calls to cell phones, regular phones or other PCs. Through its integration with Microsoft Outlook and Microsoft Internet Explorer, the Teleo service was designed to facilitate click-to-call dialing of any telephone number that appears on-screen, for example through a Web site or via search results or e-mail.

Microsoft is expected to use this technology with solution offerings to MSN Messenger and other MSN services. Microsoft's MSN Messenger at one point actually had PC to PSTN connectivity, but the service was rolled back.

The deal accelerates Microsoft's VoIP capabilities and sets the stage for a fall showdown in the VoIP over Instant Messaging (IM) space. Both AOL and Yahoo! are expected to launch their respective services this fall as well. Yahoo! last June acquired VoIP to PSTN play Dialpad Communications and will be rolling those features into its renamed Yahoo! Messenger with Voice IM client.

Recommended Web sites

Each month we will feature a few Web sites here, ones which sent us the most visitors to our Web site in the previous month. We would encourage you to visit these popular Web sites yourself!

Here are some sites in the Top 15 for August 2005:

  • Infopackets - Windows Newsletter for new and intermediate computer users.
  • Lockergnome's Tech News Watch - The latest industry headlines, news scoops, reviews, opinions, press releases, virus alerts, security updates, and other time-sensitive information.
  • Kellys Korner - Troubleshooting Windows XP pages by MVP Kelly Theriot.

The Top 15 sites are listed on our Web site.

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Take control of Windows XP and get the most out of everything this powerful operating system has to offer. Learn to do everything from kick starting the boot process to disabling unnecessary applications and services to taking advantage of built-in administrative tools. Start at the beginning or jump straight to the task you want to perform. You'll get full details on security and Service Pack 2, remote access, gaming functions, networking features, multimedia capabilities, and so much more. Work faster, smarter, and more securely with help from this definitive guide.

Joli Ballew is a Microsoft Windows XP Expert Zone columnist and the best-selling author of more than a dozen books on Windows XP and other computer-related topics.

To Order: USA | EU (10.79)

Newsletter Schedule

Half September I will travel to the USA to attend the 2005 Global MVP Summit, returning home at the end of the 1st week of October. I will publish another Newsletter on the 17th of September, after which the Newsletter should return to its weekly schedule with the October 15 issue.

Recent Support BBS Postings


Update for Windows XP (KB897663)

Install this update to ensure that a firewall exception created via the registry is listed in the Windows Firewall interface the same as if the exception was created in the interface itself.

For more information about this update, read Microsoft Knowledge Base Article 897663.

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Troubleshooting Windows Explorer Errors

I get messages from people having problems with Windows Explorer crashes on a regular basis. Mostly they go something like this: "When I right-click a file in Windows Explorer, I get a message that Windows Explorer has encountered a problem and needs to close" or "When I try to browse through the folders on my computer, I receive an error message that Windows Explorer needs to close."

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Windows XP includes a cache where responses to queries of DNS (Domain Name System) servers are stored on the local machine. DNS servers are needed, because while domain names are alphabetic (like, the Internet is really based on IP addresses (numbers). Every time you use a domain name, a DNS service must translate the name into the corresponding IP address. For example, our domain name translates to

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A new, unpatched flaw in Internet Explorer could let miscreants surreptitiously run malicious code on Windows PCs, according to the discoverer of the bug.

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