Windows-Help.NET Newsletter 28 April 2001, Vol 4 No. 17
 Microsoft Forms Worldwide Services Organization

by Arie Slob

Hello Windows users,

Microsoft Microsoft announced this week that it has created a new worldwide services organization that will integrate Microsoft Consulting Services (MCS) and Product Support Services (PSS). With this change, Microsoft expects that it will be better positioned to provide more integrated consulting and support services for its enterprise customers. This new services organization will be led by Robert McDowell, who becomes the company's vice president of worldwide services.

"We are committing to a deeper, more intimate relationship with our key customers and partners," McDowell said. "With the new Microsoft® .NET Enterprise Servers, Microsoft has stepped up and delivered the best products for global-class e-business; the time is right for us to focus on delivering the level of consulting and support required by that marketplace."

Microsoft's consulting and support team of professionals has grown steadily over the past several years at a rate of more than 20 percent annually and will continue to grow, an indication of the company's increasingly strategic role in the enterprise. Today, nearly one-third of Microsoft employees are focused on services (more than 4,000 consultants in MCS and 9,000 support professionals in PSS). The skill and scope of Microsoft's services professionals have also grown to meet the needs of a wide range of customer solutions, with an emphasis on those based on new products early in the adoption life cycle.

Microsoft's partner model has not changed: Microsoft remains firmly committed to partners to ensure that joint customers have choice and confidence in the skill and experience available to build and support their solutions. Microsoft expects the changes it announced to increase the business for partners, as they will expand the overall market opportunity, particularly for mission-critical solutions based on products such as the BizTalk™ server and the .NET Enterprise Servers.

"Success in e-business is not just the result of choosing the right product; it requires an entire team committed to a customer solution, and services are an essential part of that solution," McDowell said. "Microsoft, together with its strong alliance of partners, is committed to helping customers achieve great value from Microsoft technologies. Even when we are in the prime position, as we were with the United Kingdom Gateway project, we will continue to rely on the expertise of our partners to deliver complete enterprise solutions."

More information can be obtained by contacting a local Microsoft Consulting Services office or by visiting the Microsoft Consulting Services Web site.


Purchasing Software at Online Auctions

Has the effort to remove suspicious software from online auction houses been successful?

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Red Flags That Raise Suspicions About Software's Legitimacy

After getting a great software deal , everything may seem to be on the up and up, until the complaints started rolling inů

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Internet Connection Sharing

Windows 98 Second Edition, Windows Me & Windows 2000 include a feature to share a single Internet Connection across your (home) network. Here's how!!

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Microsoft Visio 2002 Released to Manufacturing

Microsoft this week announced the release to manufacturing (RTM) of Microsoft® Visio® 2002 drawing and diagramming software, the first new version of the product developed by Microsoft since the company acquired Visio Corp. last year.

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  Microsoft Security

Internet Explorer can Divulge Location of Cached Content

A regression was found in the previously released (March 7, 2001) Windows Script Host patch. Microsoft has updated and re-released the patch.

Affected Software Versions

  • Microsoft Internet Explorer 5.01, 5.05
  • Microsoft Windows Scripting Host 5.1, 5.5


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  Web site updates

These pages were added/updated in the past week. Information on previously updated/added pages is available on the What's New? page for 1 month.

Added: Purchasing Software at Online Auctions
Added: Red Flags That Raise Suspicions About Software's Legitimacy


Added: Microsoft Visio 2002 Released to Manufacturing
Added: Microsoft Announces New Worldwide Services Organization
Updated: Microsoft Security: Internet Explorer can Divulge Location of Cached Content

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